The Best Service Ticket & Service Work Order
Software on the Market & So Easy to Use!


Service Ticket Work Order Software & Features

  Repair Ticket & Service Ticket Work Order Features
  • Make RepairTRAX look like YOUR Custom Application POPULAR !
  • Define Up To 36 Unique Work Log / Work Flow Steps POPULAR !
  • Show Customer Tickets on YOUR WEB SITE POPULAR !
  • Bar Code Support for Tickets, Service Items & Parts POPULAR !
  • Print Labels, Service Tags, Whatever You Want POPULAR !
  • Capture Service Item Images via Live Web Cam POPULAR !
  • Set Custom Colors of Work Orders Based on Work Flow Step POPULAR !
  • Set Which Work Log Steps Auto-Send TXT and/or Email to Customer POPULAR !
  • Track Accessories Like Power Cords, Remotes, Computer Bags, Etc. POPULAR !
  • Flexible Options on Required / Optional Fields POPULAR !
  • Define the Default Sort Order for Listing Tickets POPULAR !
  • Auto-Display of "Past Due" Tickets POPULAR !
  • Search on Just About Every Ticket Data Item Available POPULAR !
  • Take Deposits and/or Partial Payments POPULAR !
  • Repair Ticket Wizard Walks Through Creating a Ticket
  • Ticket List Uses Colors to Indicate Ticket Type (Rush, Waiting, Past Due, etc)
  • Multi-Action Support to Modify Selected Tickets All At Once
  • Scan Ticket & Work Location Bar Codes to Set Service Item Location
  • Remote Vendor Support With Automatic Messaging (like "Quote Rejected', etc.)
  • Edit Any Component of a Ticket at Any Time
  • Assign Tickets to Techs - or the Default Tech
  • Optionally Include a Notes Section on Any Ticket
  • Auto-Fill Work Log With Database Values Like SERVICE_ITEM
  • Define What Part{s} of a Ticket Print / Do Not Print
  • Track Who, Date, and Time For Each Work Log Entry
  • Easily Manage Warranty Work
  • Manage Taxable / Non-Taxable Parts & Labor
  • Optionally View Prior Work History on Same Service Item
  • Optionally Attach Images to a Ticket
  • Quickly View Open, Today's, Ready-for-Pickup, etc.
  • Create Quotes via a Quote Wizard
  • Schedule Off-Site Tickets
  • Create a "Quick Sale" Containing Just Parts
Customer Management Features
  • Ability to View Repair Ticket on YOUR Web Site POPULAR !
  • Flexible Options on Required / Optional Fields POPULAR !
  • Ability to Select TXT, Phone, and/or Email as Contact Methods POPULAR !
  • Phonebook-Like Directory
  • Customer History Lookup
  • Customer Equipment List Lookup
  • Full Search Capability
  • Appointment Creation Options
  • Quick Jump to Current Open Repair Ticket
  • Ticket Terms "Over-ride" Option
  • Unlimited Cell Phone Provider List for TXT Messaging
  • Automatic Notification of Repairs In Progress



RepairTRAX Customers Speak Out

  • Once again, we love the software... we have tried many others and none compare to the ease of use of RepairTRAX. Brandon, Computer Karma

  • Screen Geeks could not exist without RepairTrax software. Screen Geeks

  • We REALLY appreciate the responsiveness that you have shown Peggy Wiley, US EZTech

  • RepairTRAX is a must for ANY repair shop! NerdLink / PC Nerds

  • Thanks for everything and we love your product! Abby, Computer Karma

  • Repairtrax is awesome, we could't run our shops without it. Sean Patrick, Boulder Mac Repair

  • This program pays for itself every single day! Bill, J&B Electronics

  • Since we started using the program, it has been a huge time saver Allendale True Value Hardware

  • I was able to teach my team in a few hours Miguel Jarquin, 1RepairCenter

  • As always, let me start by saying how much we LOVE your program! It has made a huge positive difference in how we do business. BNC Education

  • We love it and simply don't know how we lived without it. Bryan Jackson / Ebryans.com



  Administration Features
  • Define Customer TXT and Email Messages for Automatic Notifications POPULAR !
  • Define In-Store TXT and Email Messages for Automatic Notifications POPULAR !
  • Create Custom Labels, Tags, and Printouts Using Database Values POPULAR !
  • Define Custom Work Flow Steps and Work Flow Order POPULAR !
  • Make RepairTRAX Look Like YOUR Web Site POPULAR !
  • Create Custom Service Item Labels for Ticket Data Collection POPULAR !
  • Define Custom Parts Lables for Ticket Data Collection POPULAR !
  • Define Locations, Bin Numbers, Costs, You Name It on Parts POPULAR !
  • Establish Which Fields are Required POPULAR !
  • Enable / Disable (or Hide) a Wide Variety of Fields POPULAR !
  • Pick From One of Many Themes to Customize RepairTRAX POPULAR !
  • Manipulate and Manage Basic Store Settings
  • Define Your Local Time Zone Settings
  • Define Default Receipt Terms
  • Set Up & Manage How Ticket Numbers are Generated
  • Define How Ticket Notes are Implemented, Displayed, & Printed
  • Define How Ticket Deposit are Implemented, Displayed, & Printed
  • Define How Payments are Processed
  • Define What Gets Printed / Not Printed on Customer Reciepts
  • Include Optional Images on Receipts and/or Printouts
  • Define In-House, Off-Site, and Remote Vendor Settings
  • Establish Email Usage (Staff or Single Store-Wide Email)
  • Define Who Can Add Parts & Labor and Who Cannot
  • Define Default Tax Rules
  • Establish and Optionally Implement Commissions
  • Optionally Enable "Low Inventory" Triggers
  • Define Unlimited Staff Members and an Optional Default Technician
  • Manage an Unlimited Number of Service Items You Repair
  • Manage an Unlimited Number of Parts & Labor Items
  • Set Optional Low Inventory Triggers on Any Part
  • Complete Data Export at Any Time
  • Customize Your Receipts with Your Graphics, Look & Feel




  Report Features
  • Generate a Low Inventory Report POPULAR !
  • Get Daily Totals With a Click of a Button
  • List Total Sales Broken Down by Technician
  • Generate Individual Sales Reports by Technician
  • List Entire Inventory
  • Produce a Commissions Report Based on Custom Commission Structure


Off-Site & Scheduling Features
  • Easily Schedule Off-Site Repairs POPULAR !
  • View Schedules by Day, Week, or Month
  • Create Appointments That Are Public or Private

When You Sign Up, You Get:
   Immediate Access
   Nothing to Install
   Full Functionality
   A Great Solution !!


Auto TXT and Email



We Work With QuickBooks....
Do You?


Let RepairTRAX manage your repairs... and let QuickBooks manage your business.

Seamlessly!!!

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