Frequently Asked Questions (FAQs)
View the Feature List of Our Repair Shop Software
RepairTRAX Customers Speak Out
- Once again, we love the software... we have tried many others and none compare to the ease of use of RepairTRAX. Brandon, Computer Karma
- Screen Geeks could not exist without RepairTrax software. Screen Geeks
- We REALLY appreciate the responsiveness that you have shown Peggy Wiley, US EZTech
- RepairTRAX is a must for ANY repair shop! NerdLink / PC Nerds
- Thanks for everything and we love your product! Abby, Computer Karma
- Repairtrax is awesome, we could't run our shops without it. Sean Patrick, Boulder Mac Repair
- This program pays for itself every single day! Bill, J&B Electronics
- Since we started using the program, it has been a huge time saver Allendale True Value Hardware
- I was able to teach my team in a few hours Miguel Jarquin, 1RepairCenter
- As always, let me start by saying how much we LOVE your program! It has made a huge positive difference in how we do business. BNC Education
- We love it and simply don't know how we lived without it. Bryan Jackson / Ebryans.com
- How Does it Help My Business?
There are so many ways that RepairTRAX Repair Shop Software improves customer service, efficiency, and saves you money, that we created
an enaire page dedicated to describing the benefits of RepairTRAX.
Click Here to See How RepairTRAX Improves Your Business
- How Much Does It Cost - ONLY $1 A DAY ! ! !
You can purchase 3 different usage licenses. Month-to-Month ($49.95 per month), a 6-Month License ($249.95), or a 12-Month License
($365.00 - a buck a day!). Simply Click Here to purchase...
- Is There a Trial Version?
Yes. You can sign up and receive an instant 15-Day Free Trial with no obligation to purchase. There are no limits to the software,
and you can start running your repair business from day one - and at no cost. If you find you like the software, you can then opt to
purchase a license. To begin your 15-Day Free Trial, Click Here
- Can I Create Labels?
Yes. There is an unlimited number of custom printouts / labels you can create to label your service items and/or parts.
- Can I Make it Look Like MY Software / Store?
Yes. You can choose a "theme", and also upload custom graphics. These graphics are used to modify the application display, and also
to modify your tickets & printouts.
- Does It Integrate w/ My Web Site?
Yes. You can seamlessly show a RepairTRAX repair ticket / service ticket on YOUR SITE, and there are zero references to RepairTRAX. The
ticket looks like it exists on your site, making your web site look as professional as it gets.
- Can I Tailor Work Flow and Work Log Entries?
Absolutely. You can pick and choose which Work Flow / Work Log entries you wish to implement AND/OR edit existing Work Log entries to match
your terms and phrases that best suites your way of business.
Click Here For Our Work Order Software Full Feature List
- Is There a Limit to the Number of Tech Log-Ins per Store?
No. You can create as many "administrator" and/or "technician" log-ins as you like. No limits.
- Can You Attach Images to a Repair Ticket?
Yes. RepairTRAX lets you either
- Browse to an existing JPG on the hard drive, or
- Use a Live Web Cam image feed to instantly upload images of the service item
- Does It Support Commission Based Pay?
Yes. You can run a commission report and pay your technicians based off of the parts / installations / work flow.
- Does It Track Time?
Yes. There is a "Time Clock" feature within the repair shop software, and you can also track time spent on each work order / repair ticket.
- What Type of Repair Shop is Supported?
RepairTRAX supports ANY type of service / repair shop, and will automatically pre-load the software for just about any type of repair shop including
a Computer Repair Shop, Cell Phone Repair Shop, Bicycle / Bike Repair Shop, TV Repair Shop, Tool Repair Shop, Jewelry Repair Shop, Shoe Repair Shop, Gunsmith / Gun Repair Shop,
Camera Repair Shop, Auto Repair Shop, Sew / Vac Repair Shop, Jewelery Repair Shop, and Window Repair Shop,
(auto or home). If your shop doesn't match any shop listed here, contact us for your specific needs,
and we will create the solution for you.
- Can I Export My Data?
RepairTRAX supports full data export of all your data - and all with just a few clicks. Your "ticket" information (all the data presented
within a given ticket) is exported in full as an EXCEL worksheet. You can define a time span (like the month of October), and export all ticket data
for that month. The tickets are ZIPped up for an easy one-shot download. As for your customer data - it is exported as an EXCEL file - but it is
a single sheet containing all of your customers, contact information, and all other customer-related datasets.
- Does it Work with QuickBooks?
YES. To read all about it, Click Here
- How Does the Automatic TXT Messaging Work?
Each time a technician updates a repair ticket via the RepairTRAX interface, your customers automatically receive customized
TXT and/or Email messages reflecting the progress of the repair. However, YOU get to decide which updates to the ticket trigger a repair.
In addition, you can set up IN STORE messages as well.
- Can I Turn Off TXT Messaging?
Yes. You decide which TXT message{s} you wish to send, and each message
can be fully customized by you. The customer also has the freedom to accept or decline this service during the drop-off process.
- Can I Notify Customers via Email?
Yes. You decide which EMAIL message{s} you wish to send, and each message
can be fully customized by you. The customer also has the freedom to accept or decline this service during the drop-off process.
- How Many Customers Will RepairTRAX Support?
Unlimited. No limits set and no additional fees for large customer lists.
- What Reports are Available?
The RepairTRAX reporting system allows you to quickly break down tickets by parts & labor. It also allows you to view the
time spent on tickets, and by which Technicians. Results are displayed in data format, and also in 3-D Flash pie-charts! And if
your store pays Technicians by the ticket's parts & labor volume, then this software us a must.
- Does RepairTRAX Track Off-Site Repairs?
Yes. You can track and schedule off-site reports. You can also determine which technician{s} are allowed to receive off-site
repair tickets, and which ones are strictly in-house repair techs. Super flexible!
- Does it Have Custom Fields I Can Control?
Yes. There are a large number of fields you can either turn off / on, plus you can adjust which fields are required or optional, and you can also define custom lables
for parts and service items on your work order / repair ticket.
- Does it Handle Warranty Repairs?
Yes. It tracks the warranty ownership and other critical items for warranty repairs.
- Does it Support Bar Codes?
Yes. There are 5 different bar code types you can generate to label tickets, service itema, parts, even work flow items!
- Can it Track Referral Sources?
Yes. You can create an unlimited number of referral sources, and even set them "inactive" (for example, an old newspaper ad) if you so choose.
- Is There Customer Support?
Yes. Email heyliger@repairtrax.com, or call us at 303.933.7300.
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When You Sign Up, You Get:
Immediate Access
Nothing to Install
Full Functionality
A Great Solution !!
Watch our Cool Promo to Answer a Lot of Your Questions!!
We Work With QuickBooks....
Do You?
Let RepairTRAX manage your repairs... and let QuickBooks manage your business.
Seamlessly!!!
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