Work Order / Service Ticket Software Features
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Administration Features
- Define Customer TXT and Email Messages for Automatic Notifications POPULAR !
- Define In-Store TXT and Email Messages for Automatic Notifications POPULAR !
- Create Custom Labels, Tags, and Printouts Using Database Values POPULAR !
- Define Custom Work Flow Steps and Work Flow Order POPULAR !
- Make RepairTRAX Look Like YOUR Web Site POPULAR !
- Create Custom Service Item Labels for Ticket Data Collection POPULAR !
- Define Custom Parts Lables for Ticket Data Collection POPULAR !
- Define Locations, Bin Numbers, Costs, You Name It on Parts POPULAR !
- Establish Which Fields are Required POPULAR !
- Enable / Disable (or Hide) a Wide Variety of Fields POPULAR !
- Pick From One of Many Themes to Customize RepairTRAX POPULAR !
- Manipulate and Manage Basic Store Settings
- Define Your Local Time Zone Settings
- Define Default Receipt Terms
- Set Up & Manage How Ticket Numbers are Generated
- Define How Ticket Notes are Implemented, Displayed, & Printed
- Define How Ticket Deposit are Implemented, Displayed, & Printed
- Define How Payments are Processed
- Define What Gets Printed / Not Printed on Customer Reciepts
- Include Optional Images on Receipts and/or Printouts
- Define In-House, Off-Site, and Remote Vendor Settings
- Establish Email Usage (Staff or Single Store-Wide Email)
- Define Who Can Add Parts & Labor and Who Cannot
- Define Default Tax Rules
- Establish and Optionally Implement Commissions
- Optionally Enable "Low Inventory" Triggers
- Define Unlimited Staff Members and an Optional Default Technician
- Manage an Unlimited Number of Service Items You Repair
- Manage an Unlimited Number of Parts & Labor Items
- Set Optional Low Inventory Triggers on Any Part
- Complete Data Export at Any Time
- Customize Your Receipts with Your Graphics, Look & Feel
Customer Management Features
- Ability to View Repair Ticket on YOUR Web Site POPULAR !
- Flexible Options on Required / Optional Fields POPULAR !
- Ability to Select TXT, Phone, and/or Email as Contact Methods POPULAR !
- Phonebook-Like Directory
- Customer History Lookup
- Customer Equipment List Lookup
- Full Search Capability
- Appointment Creation Options
- Quick Jump to Current Open Repair Ticket
- Ticket Terms "Over-ride" Option
- Unlimited Cell Phone Provider List for TXT Messaging
- Automatic Notification of Repairs In Progress
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This product cannot be beat anywhere on the planet Bill, J&B Electronics
Once again, we love the software... we have tried many others and none compare to the ease of use of RepairTRAX. Brandon, Computer Karma
We REALLY appreciate the responsiveness that you have shown Peggy Wiley, US EZTech
We’ve been actively using the system now with great success Allendale True Value Hardware
RepairTRAX simply rocks!! J&B Electronics
I was able to teach my team in a few hours Miguel Jarquin, 1RepairCenter
This program pays for itself every single day! Bill, J&B Electronics
Thanks for everything and we love your product! Abby, Computer Karma
Since we started using the program, it has been a huge time saver Allendale True Value Hardware
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Repair Ticket Work Order Features
- Define Up To 36 Unique Work Log / Work Flow Steps POPULAR !
- Set Custom Colors of Work Orders Based on Work Flow Step POPULAR !
- Auto-Display of "Past Due" Tickets POPULAR !
- Search on Just About Every Ticket Data Item Available POPULAR !
- Take Deposits and/or Partial Payments POPULAR !
- Set Which Work Log Steps Auto-Send TXT and/or Email to Customer POPULAR !
- Track Accessories Like Power Cords, Remotes, Computer Bags, Etc. POPULAR !
- Print Labels, Service Tags, Whatever You Want POPULAR !
- Flexible Options on Required / Optional Fields POPULAR !
- Define the Default Sort Order for Listing Tickets POPULAR !
- Repair Ticket Wizard Walks Through Creating a Ticket
- Ticket List Uses Colors to Indicate Ticket Type (Rush, Waiting, Past Due, etc)
- Multi-Action Support to Modify Selected Tickets All At Once
- Remote Vendor Support With Automatic Messaging (like "Quote Rejected', etc.)
- Edit Any Component of a Ticket at Any Time
- Assign Tickets to Techs - or the Default Tech
- Optionally Include a Notes Section on Any Ticket
- Auto-Fill Work Log With Database Values Like SERVICE_ITEM
- Define What Part{s} of a Ticket Print / Do Not Print
- Track Who, Date, and Time For Each Work Log Entry
- Easily Manage Warranty Work
- Manage Taxable / Non-Taxable Parts & Labor
- Optionally View Prior Work History on Same Service Item
- Optionally Attach Images to a Ticket
- Quickly View Open, Today's, Ready-for-Pickup, etc.
- Create Quotes via a Quote Wizard
- Schedule Off-Site Tickets
- Create a "Quick Sale" Containing Just Parts
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Report Features
- Generate a Low Inventory Report POPULAR !
- Get Daily Totals With a Click of a Button
- List Total Sales Broken Down by Technician
- Generate Individual Sales Reports by Technician
- List Entire Inventory
- Produce a Commissions Report Based on Custom Commission Structure
Off-Site & Scheduling Features
- Easily Schedule Off-Site Repairs POPULAR !
- View Schedules by Day, Week, or Month
- Create Appointments That Are Public or Private
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When You Sign Up, You Get:
Immediate Access
Nothing to Install
Full Functionality
A Great Solution !!
We Work With QuickBooks....
Do You?
Let RepairTRAX manage your repairs... and let QuickBooks manage your business.
Seamlessly!!!
Find Out More
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